Last updated: September 20, 2026
30-day return requests
Contact BrightShelf Books within 30 days after delivery to request a return. Include your order number, the book title, and the reason for your request.
Change-of-mind returns
For change-of-mind returns, the book must be unused and in its original condition, with no customer-added writing, highlighting, damage, or missing items. This requirement does not apply to a book that arrived damaged or incorrect.
For an accepted return, we will send you a prepaid return shipping label. Original expedited and two-day delivery charges are not refundable for change-of-mind returns.
How to return a book
- Email Info@brightshelfbooks.com with your order number and return details.
- We will respond with return instructions and a prepaid shipping label for your accepted return.
- Package the books securely and use the supplied label. Follow the return address on the label and keep your shipping receipt.
Please contact us before sending a return so we can provide the correct label and instructions.
Damaged, incorrect, or incomplete orders
If your book arrives damaged, incorrect, or incomplete, contact us promptly with your order number and a description of the issue. Photos of the book and packaging can help us review the problem. The change-of-mind condition requirement does not exclude a book that arrived damaged or incorrect. We will explain the available resolution and provide a prepaid label if a return is needed.
Refund timing
Refunds are issued within 5 business days after we receive and inspect the return. Your bank may take additional time to display the credit. Business days are Monday through Friday, excluding U.S. federal holidays.
If you have not received a refund after that period, contact us with your order number so we can check its status.
Cancellations
Contact us as soon as possible to request cancellation. We will check the order’s processing and dispatch status and explain whether it can be cancelled or needs to follow the return process. If we cannot dispatch within the promised processing time, we will contact you with an updated estimate and the option to accept the delay or cancel for a full refund.
This policy does not limit rights or remedies that cannot be excluded under applicable consumer law.
Contact BrightShelf Books
Email: Info@brightshelfbooks.com
Phone: (801) 525-7983
Business address: 7533 S Center View Ct, Ste 210, West Jordan, UT 84084, United States. For returns, use the instructions and address on your prepaid label.
